Informativa legale
Shipping Policy
Last updated: August 2026
Made-to-Order Production
All products are made to order. Orders are sent to our print-on-demand production partners — Printful, Printify, Gelato, and Tapstitch — after payment is confirmed. Production typically takes 3–7 business days before your order is dispatched, depending on the product type and current production volumes. This time is separate from transit time.
Estimated Delivery Times
Delivery windows below are estimates from dispatch and do not include production time.
| Destination | Estimated Transit |
|---|---|
| Australia (domestic) | 3–8 business days |
| New Zealand | 5–12 business days |
| United States & Canada | 7–15 business days |
| United Kingdom & Europe | 7–15 business days |
| Rest of World | 10–21 business days |
These are estimates only. Actual delivery times may vary due to carrier delays, customs processing, or peak periods.
Split Shipments
Because we work with multiple production partners, items in a single order may be produced and shipped separately. If your order contains products fulfilled by different providers, you may receive multiple packages with separate tracking numbers. You will not be charged additional shipping for split shipments.
Tracking
A tracking number will be emailed to you once your order has been dispatched. Tracking availability depends on the carrier and destination — most domestic and major international shipments include full tracking. Some regions may only receive limited tracking updates.
Address Changes
Please ensure your shipping address is correct before completing your order. Because production begins shortly after payment, we cannot guarantee address changes once an order is placed. Contact us as soon as possible at [your contact email] and we will do our best to assist before the order enters production.
International Orders — Customs & Duties
For international orders, your package may be subject to import duties, taxes, and customs fees charged by your country's customs authority. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. We are unable to predict or control these fees. We recommend checking with your local customs office before ordering if you have concerns.
Delays
We are not responsible for delays caused by carriers, customs processing, weather events, or other circumstances outside our control. If your order has not arrived within the estimated window, please contact us and we will investigate with the relevant fulfillment partner.